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Careers / Operations

Customs Entry Clerk- Winnsboro, TX 

Team Customs Brokerage in Winnsboro, TX is seeking an entry level Customs Entry Clerk to join our Customs Brokerage division. The ideal candidate will have the ability to thrive in a high-paced and detail-driven environment. 

 About Team

Team is a worldwide, yet locally-minded business with the resources to offer global control of our customers’ product movement. As a multi-year recipient of the Logistics Management Quest for Quality Award in Freight Forwarding, the Team Worldwide commitment makes every delivery like a trip around the corner—no matter where that corner is.

 Responsibilities

  • Prepare customs documentation and ensure that shipments meet all applicable laws to facilitate the import of freight.
  • Organize and classify shipments.
  • Create detailed shipping and tracking records.
  • Communicate with Branch offices and customers on status of clearances.
  • Assist Branch offices in helping their clients meet Federal requirements governing imports.
  • Additional duties as assigned.

 Qualifications

  • Detail Oriented
  • Proficient communications skills – written and verbal
  • Strong time-managements skills
  • Ability to multitask
  • Exceptional organizational skills
  • Excellent computer skills
  • Complex problem-solving skills
  • Must be willing to work on-call duty as trained and required.

For more information, please contact careers@teamww.com.

 

Dispatcher- Indianapolis, IN

Team Worldwide-IND in Indianapolis, IN, is seeking an experienced Dispatcher in the Freight Forwarding/3PL industry. The ideal candidate will be well versed in cartage freight operations, customer service and communications, and carrier capacity operations.  

About Team

Team is a worldwide, yet locally-minded business with the resources to offer global control of our customers’ product movement. As a multi-year recipient of the Logistics Management Quest for Quality Award in Freight Forwarding, the Team Worldwide commitment makes every delivery like a trip around the corner—no matter where that corner is.

Responsibilities

As a Dispatcher, you will have the following responsibilities:

  • Prioritize, schedule and dispatch freight for pick-up, delivery and recoveries via company drivers and cartage agents.
  • Interact with Branch offices, customers and cartage agents to rate and quote shipments.
  • Communicate with local company drivers and outside cartage agents as needed to ensure shipment handling and delivery practices meet customer expectations.
  • Work alongside operations team to ensure a high level of customer satisfaction, operational efficiency and the ability to drive Key Performance indicators
  • Monitor freight movement using various internal and external applications.
  • Ensure drivers are following policies as it relates to OS&D reports, along with continual enhancements with technology such as mobile applications.
  • Performs other related duties as assigned.

Qualifications & Requirements

  • 3-5 years minimum experience preferred
  • Ability to prioritize, multitask and manage time effectively
  • Ability to routinely meet deadlines
  • Attention to detail and accuracy
  • High level of resourcefulness and initiative
  • Effective communication skills
  • Excellent organizational skills
  • Continual desire to learn and expand industry knowledge
  • Ability to operate a forklift safely
  • Knowledge of warehouse operations

For more information, please contact careers@teamww.com.

 

International Operations Team Lead- Houston, TX

The International Operations Team Lead’s primary responsibility is to lead the international department to meet or exceed the expectations of our clients, each and every time we are of service to them, by responding quickly and proactively to challenges and facilitating a quick and positive solution to their international airfreight and ocean freight needs. 

Position Overview and Responsibilities

  • Prioritizing, scheduling, and routing shipments for air and ocean import/export.
  • Maintaining accurate status updates for import/export shipments.
  • Ensuring regulatory and country level compliance.
  • Responding to inquiries from overseas agents/offices in a timely fashion.
  • Interacting with customers and their key personnel as needed.
  • Maintaining and growing relationships on Team’s behalf with both existing and new customers and carriers.
  • Handling and quickly resolve any issues with customers, Team branches, and agents.
  • Communicating daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required.
  • Lead and mentor international team at IAH office.
  • Ensure that the international department maintains all Standard Operating Procedures (SOPs) in conjunction with international customer service and sales teams.
  • Demonstrate in-depth industry knowledge with the ability to identify, anticipate, understand and respond to client needs promptly.
  • Negotiate aggressive rates with all service providers.
  • Supervise international team by providing performance appraisals, training and coaching as needed.

Reporting Structure

This position reports to the Branch Manager.

Qualifications and Requirements

  • Minimum 3+ years of experience in international air and ocean freight forwarding operations.
  • Excellent communication skills.
  • Excellent customer service skills with a strong sense of urgency.
  • Creative problem solving skills.
  • In-depth knowledge of ocean and air freight movement including pricing, documentation and shipment management.
  • In-depth knowledge of applicable state, federal and international laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, import/export, maritime).

Additional Information

This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

For more information, please contact careers@teamww.com.

 

 Operations/Customer Service Position – Detroit, MI

Team Worldwide DTW Branch Office is seeking resumes for an Operations/Customer Service Position.  Must have freight forwarding experience.  Seeking a morning person to start the daily operations.  Willing to train in needed areas and invest in the right person.  Desired experience includes but not limited to:

  • Air (domestic and international) operations
  • Ground (Line Haul, FTL and LTL) operations
  • Freight operations management
  • Ocean knowledge/experience a plus
  • Self-directed and self-motivated
  • Morning person

Responsibilities:

  • Cartage and carrier dispatch
  • Day-to-day operations, shipment and AES entry
  • Customer service & communications
  • Agent and Branch Office communications
  • Quotes
  • Routing of shipments 
  • Compliance – internal and external
  • Shipment accounting for customer invoicing – data entry
  • Work with the sales teams for the achievement of customer satisfaction and revenue generation 

For more information, please contact john.garlicki@teamww.com.

Team Worldwide is an Equal Opportunity Employer.  

 

Operations Manager – St. Louis, MO

Team Worldwide Branch Office in St. Louis, MO is seeking an operations manager candidate in the freight forwarding industry with experience in: 

  • Air (domestic and international) operations
  • Ground – FTL and LTL – operations
  • Freight operations management

Responsibilities:

  • Cartage dispatch
  • Day-to-day operations 
  • Customer service & communications
  • Agent and Branch Office communications
  • Quotes
  • Routing of shipments 
  • Compliance – internal and external
  • Shipment accounting for customer invoicing
  • Work with the sales teams for the achievement of customer satisfaction and revenue generation 

For more information, please contact teamstljob@teamww.com.

Team Worldwide is an Equal Opportunity Employer.